Service Concierge: Customer Care & Repairs (Commission)

CarMax; Knoxville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Commission

Benefits

Job summary

CarMax in Knoxville, TN is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding them through service and repair with clear communication and a customer-first approach.

You will document concerns, prepare repair orders, discuss repairs, assist with invoices and payments, and coordinate workflow in a fast-paced environment while upholding CarMax EH&S requirements.

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately while using intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to CarMax policies and procedures.
• Capability to stand or walk for extended periods in various conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status, meeting all communication commitments.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Phone etiquette

Data entry

Cross-department collaboration

Flexibility

Policy adherence

Stamina

Job description

CarMax in Knoxville, TN is seeking a Service Consultant to be the trusted link between customers and our technicians, guiding them through service and repair with clear communication and a customer-first approach.

You will document concerns, prepare repair orders, discuss repairs, assist with invoices and payments, and coordinate workflow in a fast-paced environment while upholding CarMax EH&S requirements.