Service Concierge Advisor: Drive Lane Expert

Cochran Collision repair Robinson; Youngstown (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Paid parental leave

401(k) with company match

Short-term disability

Workers' compensation

Term life insurance

Competitive pay plan

Job summary

Cochran Mercedes Austintown is seeking a Service Advisor to lead the customer experience in the service lane. You will be the first contact, guiding customers through the repair process and coordinating technician scheduling.

Join a winning team recognized as a top workplace and contribute to outstanding service in a fast-paced dealership. We value organizational skills, strong communication, and a friendly, professional demeanor.

Qualifications

• Experience in customer service within an automotive dealership.
• Proven ability to manage others and lead a team.
• Strong communication and organizational skills for service drive.
• Familiarity with service processes, inspecting vehicle needs, and scheduling.

Responsibilities

• Oversee flow of Drive Lane, ensuring prompt, courteous service.
• Own the customer experience and complete assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Schedule service appointments using the scheduling system.
• Obtain customer history and vehicle data prior to arrival when possible.
• Greet customers and collect vehicle information.
• Document customer needs clearly on repair orders.
• Inspect vehicles for damage and other needs.
• Advise customers on car care per manufacturer specs.
• Review Multi-Point Inspection and obtain authorization.
• Communicate progress and changes in estimates or time to customers.

Skills

Organized personality

People management

Time management

Customer communication

Tools

Scheduling software

Job description

Cochran Mercedes Austintown is seeking a Service Advisor to lead the customer experience in the service lane. You will be the first contact, guiding customers through the repair process and coordinating technician scheduling.

Join a winning team recognized as a top workplace and contribute to outstanding service in a fast-paced dealership. We value organizational skills, strong communication, and a friendly, professional demeanor.