Service Experience Concierge

Cochran Cars; Monroeville, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Paid Holidays

Parental Leave

401(k) with company match

Short term disability (company-paid)

Workers’ compensation (company-paid)

Term life insurance

Competitive pay plan

Job summary

Cochran Cars is seeking a Service Advisor at our Monroeville Mazda location. You will own the customer experience in the service lane, greeting vehicle owners and guiding them through the repair process with professional courtesy.

Join a leading automotive retailer known for strong employee morale and commitment to development. This role emphasizes scheduling, communication, and accurate repair documentation to ensure customer satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience preferred.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer’s vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Organized personality

Friendly demeanor

People management

Time management

Excellent communication

Professional and energetic

Dealership experience preferred

Job description

Cochran Cars is seeking a Service Advisor at our Monroeville Mazda location. You will own the customer experience in the service lane, greeting vehicle owners and guiding them through the repair process with professional courtesy.

Join a leading automotive retailer known for strong employee morale and commitment to development. This role emphasizes scheduling, communication, and accurate repair documentation to ensure customer satisfaction.