Service Concierge & Advisor - Customer Experience Lead

Official Hiley Auto Group DFW Metroplex; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available at most locations

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

The Official Hiley Auto Group DFW Metroplex is seeking a dedicated individual to oversee service department operations in Arlington, Texas. This role focuses on ensuring excellent service for our customers while managing staff and maintaining company standards.

We look for candidates with strong communication skills, a positive attitude, and the ability to manage others. Experience in customer service is essential, along with a clean driving record. Join us to make a significant impact in our service department!

Qualifications

• Strong record of positive customer satisfaction results.
• Consistent record of service and sales success.
• Able to work with little supervision.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt and effective service.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Team oriented and self-motivated

Education

High School Diploma or Equivalent

Job description

The Official Hiley Auto Group DFW Metroplex is seeking a dedicated individual to oversee service department operations in Arlington, Texas. This role focuses on ensuring excellent service for our customers while managing staff and maintaining company standards.

We look for candidates with strong communication skills, a positive attitude, and the ability to manage others. Experience in customer service is essential, along with a clean driving record. Join us to make a significant impact in our service department!