Service Advisor

Official Hiley Auto Group DFW Metroplex; Fort Worth (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401(k) available at most locations

Paid Time Off

Competitive Pay

Life Insurance

Professional Development

Job summary

Official Hiley Auto Group DFW Metroplex is looking for a skilled individual to oversee service operations and ensure exemplary customer experiences. This role requires effective management of service orders, maintaining high customer satisfaction, and supporting technicians in diagnosing vehicle problems.

The ideal candidate will have a friendly personality, excellent communication skills, and a clean driving record. Full benefits including medical, dental, and 401(k) are offered.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt and courteous service.
• Provide concierge support for all owner inquiries.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts as necessary.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills

Team-oriented and self-motivated

Education

High School Diploma or Equivalent preferred

Job description

At the Hiley Automotive Group, we know to be best-in‑class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental.
• 401(k) available at most locations.
• Paid Time Off.
• Competitive Pay.
• Life Insurance.
• Professional Development.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• High School Diploma or Equivalent preferred.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.