Service Manager - Hiley Auto Group

Hiley Automotive Group; Fort Worth (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical and dental plans

Life Insurance protection policy

Employee discount program

Training and certification for career

Job summary

Hiley Auto Group in Fort Worth, TX, is expanding its service leadership team. We are seeking a Service Manager to join a talented group, with resources to help you succeed and a strong community reputation.

Compensation is expected between $120,000 and $150,000 per year under our pay plans. The role requires previous automotive service management experience and a proven record of high customer satisfaction.

Qualifications

• Previous automotive service management experience is REQUIRED.
• Proven track record of high customer satisfaction.

Responsibilities

• Work hands on with Service Advisors to assist customers.
• Manage shop workflow for technician efficiency.
• Oversee the Fixed Right the First Time program and road-test completed vehicles.
• Report to executive management on forecast results, labor rate, and growth opportunities.
• Foster relationships with other departments to coordinate parts and inventory.
• Follow OSHA guidelines for workplace safety.
• Complete training for certification as assigned by management.
• Other duties as assigned by management.

Skills

Service management

Customer satisfaction

Job description

Fort Worth, United States | Posted on 09/03/2026

The Hiley Family of dealerships is a locally owned family business that has sold more than 300,000 vehicles. Randy Hiley moved to Fort Worth, Texas in 1967 to work for his uncle, Dub Shaw, a Fort Worth Ford Dealer. He worked there for several years and then went to work for local competition Charlie Hillard, where he worked for fourteen years, later becoming vice-president over seven franchises.

Job Description

Hiley Auto Group is seeking a Service Manager. We are expanding and need top talent to build out our management team! You willbe joining a dealership with a talented team, a motivatedexecutive team with resources to help you succeed, and a fantasticcommunity reputation. Expected compensation $120,000 to $150,000 per year with our pay plans.

REQUIREMENTS

Previous automotive service management experience is REQUIREDfor this position. Qualified candidates will have a proven track record of high customer satisfaction. We are looking for someone who works hard, communicates clearly and is interested in a real career with long term potential, not just a job.

RESPONSIBILITIES

• Work hands on with Service Advisors to assist customers.
• Manage shop work flow for technician efficiency.
  
• Manage Fixed Right the First Time program, including road testing completed vehicles.
• Report to executive management on forecast results, effective labor rate, and growth opportunities.
  
• Foster relationships with other departments to coordinate parts needs, and sales inventory reconditioning.
• Follow OSHA guidelines for workplace safety.
• Complete training for certification as assigned by management.
  
• Other duties as assigned by management.
  

Hiley Automotive Group provides equal employment opportunities to all employees and applicantsfor employment and prohibits discrimination and harassment of any typewithout regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexualorientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

This policy appliesto all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall, transfer,leaves of absence, compensation and training.

Requirements

• Generous compensation and commission plan, estimate $120,000 to $150,000
• Medical and dental plans.
• Life Insurance protection policy.
• Employee discount purchase program.
• Training and certification for professional development.
• Positive and familyfriendly atmosphere.
• Responsive and motivated executive team.