Service Concierge: Customer Experience Lead

Jaffarian Toyota; Haverhill (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401K

Employee discounts on vehicle services and parts

Opportunities for growth and development

Positive work environment

Job summary

Jaffarian Toyota in Haverhill, MA, is seeking a highly organized and detail-oriented Service Concierge. This position requires a commitment to excellent customer service in a fast-paced automotive environment. Responsibilities include greeting customers, scheduling service appointments, and coordinating with technicians to ensure smooth operations.

We offer a competitive hourly wage of $20.00-$25.00, health benefits, and opportunities for growth within the Jaffarian Automotive Group. Join us to be part of a dynamic team focused on customer satisfaction.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail oriented with a customer-focused attitude.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors to ensure smooth workflow.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Detail oriented with a customer-focused attitude

Ability to work in a fast-paced environment

Proficiency with computer systems

Tools

Scheduling software

Job description

Jaffarian Toyota in Haverhill, MA, is seeking a highly organized and detail-oriented Service Concierge. This position requires a commitment to excellent customer service in a fast-paced automotive environment. Responsibilities include greeting customers, scheduling service appointments, and coordinating with technicians to ensure smooth operations.

We offer a competitive hourly wage of $20.00-$25.00, health benefits, and opportunities for growth within the Jaffarian Automotive Group. Join us to be part of a dynamic team focused on customer satisfaction.