Customer Service Phone Representative

Jaffarian Volvo Toyota; Haverhill (MA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401K

Opportunities for growth and development

Employee discounts on vehicle services and parts

Job summary

Jaffarian Volvo Toyota in Haverhill, MA, is searching for a Service Concierge to join their dynamic team. The successful candidate will greet service customers, schedule appointments, and assist in improving the service desk environment.

The position offers a competitive hourly wage of $20.00-$25.00, paid weekly, along with health, dental, and vision insurance, 401K options, and employee discounts. Join a supportive team focused on delivering exceptional customer service.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail-oriented with a customer-focused attitude.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors.

Skills

Strong organizational and multitasking abilities

Excellent communication and interpersonal skills

Detail oriented with a customer-focused attitude

Ability to work in a fast-paced environment

Proficiency with computer systems and scheduling software

Job description

The team at Jaffarian Volvo Toyota is looking for a dynamic, organized, and detail-oriented individual to join our team and grow within our organization as a Service Concierge. This role is based in Haverhill, MA, and offers a competitive hourly wage of $20.00-$25.00, paid weekly.

Responsibilities

• Greet and assist service customers promptly and courteously.
• Schedule service appointments and manage customer communications.
• Coordinate with technicians and service advisors to ensure smooth workflow.
• Provide detailed information about services offered and pricing.
• Maintain accurate records of customer interactions and service requests.
• Assist in managing waiting area and service desk appearance.
• Support service team with administrative tasks as needed.

Requirements

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Detail oriented with a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency with computer systems and scheduling software is a plus.

Benefits

• Competitive hourly wage of $20.00-25.00, paid weekly.
• Health, Dental and Vision Insurance
• 401K
• Opportunities for growth and development within the Jaffarian Automotive Group.
• Positive work environment with a supportive management team.
• Employee discounts on vehicle services and parts.
• State of the art facility

About The Company

Jaffarian Automotive is a 4th generation family owned dealership. We are customer-first with a focus on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in creating a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and coming back.