SERVICE CONCIERGE

Doral Automotive Group; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Doral Automotive Group is seeking a Service Concierge VIP to greet customers in the service drive, answer calls, and schedule appointments. You will assist the loaner coordinator and participate in survey follow-ups to boost customer satisfaction and retention.

The role requires a high school diploma, a valid driver's license, and strong customer service and interpersonal skills. This position is based in Florida and involves on-site duties in our service drive.

Qualifications

• Experience in customer service or sales is preferred.
• Must possess a valid driver's license and a clean driving record.
• High school diploma or equivalent.
• Ability to read and follow instructions, compose light correspondence and memos.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Greet customers in the service drive and introduce them to a service advisor.
• Answer incoming phone calls and route them appropriately.
• Schedule service appointments as necessary.
• Make follow-up calls to service customers for surveys and retention follow-up.
• Assist the Loaner Coordinator and prepare loaner contracts.
• Track repair orders and close out as required; handle related vendor purchase orders.

Skills

Customer service

Sales experience

Interpersonal skills

Attention to detail

Prioritization

Reading and following instructions

Education

High School diploma

Tools

Microsoft Office

Job description

Position SummaryThe service concierge VIP will be responsible to greet and interact with customers in the Service Drive. Additionally, responsibilities will include ensuring incoming calls are promptly answered, making follow-up calls for repair orders, confirming service appointments, and managing customer satisfaction and retention through survey follow-up. At certain times, they will assist the loaner coordinator and the service booker.Position ResponsibilitiesPromptly greet customers in the service drive and introduce them to a service advisorAnswer incoming phone calls and ensure they are properly routedo Schedule appointments as necessaryMake follow-up calls to service customers for survey follow up and customer satisfactiono Track common issues and advise the service managerAssist the Loaner Coordinatoro Greet customer requiring a loaner vehicleo Prepare loaner contracto Answering inbound phone callso Contact customers for survey follow up and customer satisfactiono Greeting customers on the service driveAssist the Loaner Coordinatoro Flag tach time on repair orderso Close out repair orderso Vendor purchase ordersPosition Requirements and QualificationsSales or Customer Service ExperienceTeam player with excellent interpersonal skillsGeneral understanding of Microsoft Office and TechnologyAttention to detail and ability to prioritize tasksHigh School degree or equivalentAbility to read and follow instruction, compose light correspondence and memosMust possess a valid driver's license and good driving record.