Manager Product Owner — Salesforce Service Cloud

DAIKIN COMFORT TECHNOLOGIES MFG INC; Waller (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

DAIKIN COMFORT TECHNOLOGIES MFG INC in Waller, TX is seeking a Manager Product Owner for Salesforce Service Cloud to steer strategy and align with service goals. You will lead platform deployment, customization, and adoption across teams.

You will gather requirements, manage the backlog, coordinate with stakeholders, and ensure seamless integration with enterprise tools. You will oversee data quality, drive training, and report on service metrics.

Qualifications

• 3-5 years of Salesforce administration and product management experience.
• Experience leading cross-functional teams and defining roadmaps.
• HVAC OEM GTM knowledge is a plus.

Responsibilities

• Lead Salesforce Service Cloud platform strategy and alignment with service goals.
• Gather requirements from stakeholders and translate into features.
• Manage and prioritize the product backlog and user stories.
• Engage stakeholders with updates on platform progress and features.
• Oversee platform customization, integrations, and data quality.
• Organize training and monitor service KPIs for improvement.

Skills

Salesforce Service Cloud

Stakeholder Mgmt

Agile

Communication

Leadership

Education

Bachelor's degree

Tools

Salesforce Platform

Lightning

Job description

DAIKIN COMFORT TECHNOLOGIES MFG INC in Waller, TX is seeking a Manager Product Owner for Salesforce Service Cloud to steer strategy and align with service goals. You will lead platform deployment, customization, and adoption across teams.

You will gather requirements, manage the backlog, coordinate with stakeholders, and ensure seamless integration with enterprise tools. You will oversee data quality, drive training, and report on service metrics.