Remote HVAC Technical Support Analyst III

NEPSE Trading; Plymouth (MN); Hybrid; USD 80,000 - 137,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

PTO

Holidays

Sick time

Tuition reimbursement

Job summary

Daikin Applied, the world’s largest HVAC company recognized by Forbes, is hiring a Commercial HVAC Technical Support Analyst III. This role provides prompt, accurate technical advice to sales reps, customers and service teams on HVAC equipment operation and maintenance, while managing casework within Salesforce CRM.

You will enter requests, maintain records, build relationships with accounts, and collaborate with engineering and manufacturing on quality improvements.

Qualifications

• Associates degree or higher in HVAC or related field.
• 6+ years of commercial HVAC experience.
• Proficiency with Salesforce CRM and MS Office.

Responsibilities

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups.
• Manage large volumes of incoming calls and emails.
• Enter all incoming requests within Salesforce CRM and maintain records.

Skills

HVAC knowledge

Customer relationship management

Communication skills

Education

Associates degree or higher

Tools

Salesforce CRM

MS Office Suite

Job description

Daikin Applied, the world’s largest HVAC company recognized by Forbes, is hiring a Commercial HVAC Technical Support Analyst III. This role provides prompt, accurate technical advice to sales reps, customers and service teams on HVAC equipment operation and maintenance, while managing casework within Salesforce CRM.

You will enter requests, maintain records, build relationships with accounts, and collaborate with engineering and manufacturing on quality improvements.