Remote HVAC Technical Support Analyst III

NEPSE Trading; Plymouth (MN); Hybride; USD 80 000 - 137 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401K match

PTO

Holidays

Sick time

Tuition reimbursement

Résumé du poste

Daikin Applied, the world’s largest HVAC company recognized by Forbes, is hiring a Commercial HVAC Technical Support Analyst III. This role provides prompt, accurate technical advice to sales reps, customers and service teams on HVAC equipment operation and maintenance, while managing casework within Salesforce CRM.

You will enter requests, maintain records, build relationships with accounts, and collaborate with engineering and manufacturing on quality improvements.

Qualifications

• Associates degree or higher in HVAC or related field.
• 6+ years of commercial HVAC experience.
• Proficiency with Salesforce CRM and MS Office.

Responsabilités

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups.
• Manage large volumes of incoming calls and emails.
• Enter all incoming requests within Salesforce CRM and maintain records.

Connaissances

HVAC knowledge

Customer relationship management

Communication skills

Formation

Associates degree or higher

Outils

Salesforce CRM

MS Office Suite

Description du poste

Daikin Applied, the world’s largest HVAC company recognized by Forbes, is hiring a Commercial HVAC Technical Support Analyst III. This role provides prompt, accurate technical advice to sales reps, customers and service teams on HVAC equipment operation and maintenance, while managing casework within Salesforce CRM.

You will enter requests, maintain records, build relationships with accounts, and collaborate with engineering and manufacturing on quality improvements.