Service Cloud AMS Tech Lead: Incident & C360 Sync

NLB Services; Benton Harbor (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

NLB Services in Benton Harbor, Michigan is looking for a Salesforce Service Cloud AMS Tech Lead to enhance and maintain their customer service platform. The role requires solid experience in Salesforce, especially with Service Cloud, ensuring smooth operational support and stakeholder engagement.

The ideal candidate will oversee complex incident management and system stability, lead enhancements, and ensure zero downtime during Salesforce upgrades. If you possess strong technical and communication skills, this opportunity is for you.

Qualifications

• 7+ years in Salesforce ecosystems, with 3+ years leading Salesforce AMS / Production Support operations.
• Deep hands-on knowledge of Service Cloud configurations (Omni-Channel, Live Chat, Case Feed).
• Proficient with ITSM tools like Jira, ServiceNow.

Responsibilities

• Oversee the production support and maintenance of the customer service platform.
• Lead the incident problem management for Service Cloud.
• Monitor system performance to prevent business disruptions.

Skills

Salesforce ecosystems

Service Cloud configurations

REST/SOAP APIs

Jira

ServiceNow

Job description

NLB Services in Benton Harbor, Michigan is looking for a Salesforce Service Cloud AMS Tech Lead to enhance and maintain their customer service platform. The role requires solid experience in Salesforce, especially with Service Cloud, ensuring smooth operational support and stakeholder engagement.

The ideal candidate will oversee complex incident management and system stability, lead enhancements, and ensure zero downtime during Salesforce upgrades. If you possess strong technical and communication skills, this opportunity is for you.