Salesforce Tech Lead: Service Cloud & Customer Care

Brooksource; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology consultancy in Charlotte is seeking an innovative Technical Lead to enhance their Customer Care Platform. The successful candidate will manage Salesforce implementations, lead development teams, and modernize customer care capabilities. They should possess expert-level experience with Salesforce products, solid integration skills, and relevant certifications. The role emphasizes collaboration across business, UX, and backend teams to deliver exceptional user experiences across multiple channels.

Qualifications

• 5+ years of related experience in a technical role.
• Expert level experience with Salesforce platform and related products.
• Must possess relevant Salesforce certifications.

Responsibilities

• Manage Salesforce implementations and customer care platform modernization.
• Lead development and deployment of new features with your team.
• Collaborate with business and UX teams to enhance contact center capabilities.

Skills

Salesforce platform expertise

Agile methodologies

Excellent communication

Integration features

Data loading using Apex data loader

Education

Bachelor's degree in a technical field

Tools

Eclipse IDE

Force.com ANT

Salesforce certifications

Job description

A leading technology consultancy in Charlotte is seeking an innovative Technical Lead to enhance their Customer Care Platform. The successful candidate will manage Salesforce implementations, lead development teams, and modernize customer care capabilities. They should possess expert-level experience with Salesforce products, solid integration skills, and relevant certifications. The role emphasizes collaboration across business, UX, and backend teams to deliver exceptional user experiences across multiple channels.