Remote Salesforce Lead – IT BSA, Service Cloud
Experis Technology Group
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Job summary
Healthcare and Customer Service Technology is seeking a Lead IT Business Systems Analyst to drive Salesforce delivery and service operations from discovery through implementation. You will translate complex operational needs into scalable Salesforce solutions and partner with admins, developers, QA, DevOps, and integrations teams while guiding stakeholders to measurable outcomes.
The role emphasizes Service Cloud, end-to-end contact center workflows, and reporting requirements, with a hands-on,
Qualifications
- Bachelor's Degree (or equivalent) in Information Systems, Computer Science, Business, Healthcare Admin or related field.
- Extensive hands-on Salesforce experience in complex technology initiatives.
- Strong ability to discuss Salesforce configuration, automation, security, data, and integrations.
Responsibilities
- Lead discovery, requirements elicitation, and process analysis for Salesforce initiatives focusing on Service Cloud and customer service operations.
- Facilitate workshops and interviews to uncover needs and translate them into epics, user stories, and business rules.
- Partner with Salesforce admins, developers, QA, DevOps, and integration teams to ensure requirements are actionable, testable, scalable and supportable.
- Design end-to-end contact center workflows and define reporting/dashboard requirements.
- Serve as the functional lead from discovery through implementation, supporting testing, UAT, release planning and stabilization.
Skills
Education
Job description
Healthcare and Customer Service Technology is seeking a Lead IT Business Systems Analyst to drive Salesforce delivery and service operations from discovery through implementation. You will translate complex operational needs into scalable Salesforce solutions and partner with admins, developers, QA, DevOps, and integrations teams while guiding stakeholders to measurable outcomes.
The role emphasizes Service Cloud, end-to-end contact center workflows, and reporting requirements, with a hands-on,
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