Service Center Supervisor: Lead High-Performance Auto Team

Lucid Motors

Plainview (TX)

On-site

USD 98,000 - 134,000

Full time

14 days+

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Job summary

Lucid Motors is seeking a Supervisor, Service Center to assist the service manager in daily operations of the Lucid Service Center. You will lead advisors, technicians, and staff, ensuring detailed work orders and a smooth customer experience.

You’ll develop the team, monitor performance, and drive continuous improvement in a fast-paced environment. The role emphasizes frontline customer interactions, operations management, and collaboration with HR for people matters.

Qualifications

Automotive service experience with KPI familiarity (CSI, Repair Time, Days Down, PDI turnaround).
Demonstrated learning agility and desire to advance to management.
Willingness to take on more responsibility and learn processes.
Self-starter with curiosity to review and improve procedures.
Strong collaboration, motivation, and leadership of teams and vendors.
Excellent written and verbal communication; able to work independently and with teams.

Responsibilities

Manage and develop service team members and daily service operations, including customer interactions and repairs.
Learn and evaluate employee performance; provide ongoing feedback to drive results.
Participate in recruitment, training and development of service staff.
Support training initiatives and follow-up on actions.
Ensure high Lucid customer experience and maintain professional client/vendor relationships.
Schedule timecards and shifts for the service center team; address client concerns promptly.