Service Center Supervisor: Lead 19 Scheduling Coordinators

Jobtome; Monmouth (ME); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Employer-paid health insurance

Profit sharing & 403(b)

Generous PTO and holidays

Job summary

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators who handle patient calls and texts and schedule appointments across clinics in Oregon and Washington.

The full-time onsite role focuses on coaching, performance management, and process improvement, with opportunities to step in during peak periods to support the team and ensure patient access to timely, high-quality care.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 5 years in call center/supervisory roles or 5 years direct customer service in a supervisory capacity.
• Bilingual (English/Spanish) preferred; willingness to be paid bilingual differential.

Responsibilities

• Formulates and enforces policies and procedures that meet organizational and regulatory standards.
• Manages performance targets for individuals and teams.
• Monitors metrics such as call volume, queue times, abandonment, and customer satisfaction.
• Acts as liaison between call center and clinics; updates scheduling protocols.
• Develops improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports to the Clinic Director.

Skills

Leadership

Call center experience

Bilingual English/Spanish

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Lancaster Family Health Center in Salem, Oregon is seeking a hands-on Service Center Supervisor to lead about 19 scheduling coordinators who handle patient calls and texts and schedule appointments across clinics in Oregon and Washington.

The full-time onsite role focuses on coaching, performance management, and process improvement, with opportunities to step in during peak periods to support the team and ensure patient access to timely, high-quality care.