Healthcare Scheduling Center Lead

Jobtome; Keizer (OR); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

PTO & holidays

Job summary

Lancaster Family Health Center in Salem, OR seeks a hands-on Service Center Supervisor to lead about 19 scheduling coordinators who handle patient calls and scheduling across clinics in OR/WA. This full-time, onsite role emphasizes coaching, performance management, and process improvements to deliver timely, high-quality care.

You will partner with a larger regional team to monitor metrics and ensure a high patient experience, stepping in during peak volumes to support the team.

Qualifications

• High School Diploma or GED; an associate degree is preferred.
• Five years of call center or supervisory experience in a service center.
• Associate's Degree may substitute 2 years experience; Bachelor's may substitute 4 years.
• Healthcare call center experience is preferred.
• Bilingual English/Spanish preferred; bilingual pay differential applies.

Responsibilities

• Formulates and implements policies, procedures, and processes meeting standards.
• Sets and manages performance targets for individuals and teams.
• Monitors call volume, queue times, abandonment rates, and customer satisfaction.
• Acts as liaison between call center and clinics; updates scheduling protocols.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.
• Coaches and mentors staff; conducts performance evaluations and coaching.

Skills

People management

Coaching and development

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Associate's Degree preferred

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Lancaster Family Health Center in Salem, OR seeks a hands-on Service Center Supervisor to lead about 19 scheduling coordinators who handle patient calls and scheduling across clinics in OR/WA. This full-time, onsite role emphasizes coaching, performance management, and process improvements to deliver timely, high-quality care.

You will partner with a larger regional team to monitor metrics and ensure a high patient experience, stepping in during peak volumes to support the team.