Onsite Service Center Supervisor – Lead Scheduling Team

Jobtome; Aumsville (OR); In loco; USD 39.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Bilingual pay for language skills

Profit sharing & 403(b) retirement

Generous PTO and holidays

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking an onsite Service Center Supervisor to lead a team of about 19 scheduling coordinators, coordinating patient calls and appointments across multiple clinics in Oregon and Washington. You will mentor staff, monitor performance metrics, and implement improvements to ensure timely, high-quality care for patients.

This is a full-time onsite leadership role. Ideal candidates have 5+ years in call center supervision (healthcare preferred) and

Competenze

• Five years of call center, service center, or supervision experience.
• High School Diploma or GED; associate/bachelor's degrees may substitute for experience.
• Bilingual English/Spanish preferred; may receive bilingual differential pay.
• Call center experience in healthcare preferred.

Mansioni

• Formulates and implements policies, procedures, and processes meeting organizational standards.
• Manages performance targets for individuals and teams.
• Monitors metrics: call volume, queue times, abandonment, dropped calls, customer satisfaction.
• Acts as liaison between call center and clinics scheduling coordinators.
• Updates scheduling protocols for all clinics served by the call center.
• Creates improvement plans to optimize procedures and staff engagement.
• Participates in Clinic Leadership meetings and reports results to the Clinic Director.
• Coaches, mentors, and trains direct staff; conducts performance evaluations.
• Performs call quality audits and provides coaching.
• Participates in recruitment, hiring, and onboarding.
• Monitors patient experience and service quality metrics; implements improvements.

Conoscenze

Leadership

Supervisory experience

Customer service

Bilingual English/Spanish

Formazione

High School Diploma or GED

Associate's Degree preferred

Bachelor's Degree preferred

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

10-key

Descrizione del lavoro

Lancaster Family Health Center in Salem, OR is seeking an onsite Service Center Supervisor to lead a team of about 19 scheduling coordinators, coordinating patient calls and appointments across multiple clinics in Oregon and Washington. You will mentor staff, monitor performance metrics, and implement improvements to ensure timely, high-quality care for patients.

This is a full-time onsite leadership role. Ideal candidates have 5+ years in call center supervision (healthcare preferred) and