Manager, Service Center - TForce Freight

TForce Freight, Inc.; Village of Farmingdale (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

TFF Service Centers is seeking a Manager, Service Center to oversee daily operations and drive service level improvements. You will analyze data to understand productivity, quality, and customer outcomes, and work closely with the service center management team to implement action plans that raise performance.

You will also participate in sales team meetings to translate customer requirements into operational excellence and provide leadership for Managers and Supervisors across centers.

Qualifications

• Excellent Verbal and Written Communication Skills required.
• Bachelor's Degree or international equivalent preferred.
• U.S. citizen or authorized to work in the U.S.

Responsibilities

• Oversee day-to-day operations of service centers.
• Analyze operational data to understand productivity, service, and quality targets.
• Collaborate with service center management to develop action plans and improve service level results.
• Participate in sales team meetings to understand customer requirements and provide operational expertise.
• Communicate updated corporate policies and service center work rules.
• Oversee Managers and Supervisors and support development of staff.

Skills

Communication skills

Education

Bachelor's degree or international equivalent

Job description

Job Summary

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Description

Job Title: Manager, Service Center

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor's Degree or international equivalent - Preferred