Service Center Agent — Customer Care & Shipment Support

DHL Air (UK) Ltd; Denver (CO); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision

Job summary

DHL Express is recruiting for a Service Agent to provide operational and customer service support at the service center. The role focuses on handling customer inquiries, billing, and shipment status with emphasis on accuracy and safety procedures.

The position includes various duties from greeting visitors to coordinating pick-ups and assisting with import/export documentation in some markets. FAA/TSA/CBP background checks are required.

Qualifications

• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication skills

Microsoft Office

Background checks (FAA/TSA/CBP) for SĪ

Education

High School Diploma or Equivalent

Job description

DHL Express is recruiting for a Service Agent to provide operational and customer service support at the service center. The role focuses on handling customer inquiries, billing, and shipment status with emphasis on accuracy and safety procedures.

The position includes various duties from greeting visitors to coordinating pick-ups and assisting with import/export documentation in some markets. FAA/TSA/CBP background checks are required.