Field Services Specialist – Logistics & Customer Support

DHL Express (USA), Inc.; North Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical/Dental/Vision

Job summary

DHL Express (USA), Inc. in North Charleston, SC is hiring a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely pickup and delivery of shipments.

The ideal candidate has a high school diploma, previous customer service experience, strong communication skills, and proficiency in Microsoft Office; must pass FAA, TSA and CBP background checks to obtain a SIDA badge. The role offers competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or related field.
• Strong communication skills.
• Proficient in Microsoft Office.
• Must pass FAA, TSA, and CBP background checks to obtain SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Job description

DHL Express (USA), Inc. in North Charleston, SC is hiring a Service Agent to provide customer service, sales and operational support at the service center, ensuring timely pickup and delivery of shipments.

The ideal candidate has a high school diploma, previous customer service experience, strong communication skills, and proficiency in Microsoft Office; must pass FAA, TSA and CBP background checks to obtain a SIDA badge. The role offers competitive pay and comprehensive benefits.