Logistics Service Agent: Customer & Operations

DHL Air (UK) Ltd; Coppell (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision insurance

Tuition Reimbursement

Generous Paid Time Off

Job summary

DHL Express is hiring a Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments.

The role ensures compliance with safety, security, regulatory, and company policies, with responsibilities spanning customer interactions, billing resolution, and shipment tracking. Strong communication and MS Office skills are essential.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Strong communication

Customer service experience

MS Office proficiency

Background checks for SIDA badge

Education

High School Diploma or Equivalent

Tools

MS Office (Outlook, Excel, Word)

Job description

DHL Express is hiring a Service Agent to provide operational management and support at the service center, ensuring efficient pickup and delivery handling of customer materials and shipments.

The role ensures compliance with safety, security, regulatory, and company policies, with responsibilities spanning customer interactions, billing resolution, and shipment tracking. Strong communication and MS Office skills are essential.