Service Center Specialist: Customer Experience & Solutions

Sedgwick; Elgin (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Health insurance

401k with match

PTO

Employee assistance

Job summary

Sedgwick in Illinois is seeking a Service Center Associate to expedite the customer service claims process and act as a liaison to resolve issues. The role emphasizes meeting cycle-time goals and driving quality improvements while coordinating with internal teams and external partners.

The position requires strong communication, organizational skills, and the ability to work in a collaborative environment with a focus on client satisfaction.

Qualifications

• Education: High school diploma or GED required.
• Experience: One year of clerical or customer service preferred.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Good customer service, organizational, and interpersonal skills.
• Ability to work in a team and meet performance competencies.

Responsibilities

• Oversee and manage assigned territory, ensuring all phases run smoothly and according to plan.
• Analyze business objectives to identify opportunities and develop targeted strategies.
• Use data and metrics to drive changes and provide data-driven improvement recommendations.
• Coordinate with other departments and external partners for cross-functional success.
• Cycle Time Management: aim for a 3.0-day cycle with a 0.5-day variance allowance.
• Maintain production and efficiency; complete daily quality file reviews.
• Achieve a weekly completion rate of at least 95%.
• Escalate client and staff issues to ensure customer satisfaction.

Skills

Oral & written communication

PC literacy

Customer service

Organizational skills

Interpersonal skills

Teamwork

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick in Illinois is seeking a Service Center Associate to expedite the customer service claims process and act as a liaison to resolve issues. The role emphasizes meeting cycle-time goals and driving quality improvements while coordinating with internal teams and external partners.

The position requires strong communication, organizational skills, and the ability to work in a collaborative environment with a focus on client satisfaction.