Claims Center Specialist - Expert Customer Support

Sedgwick; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is seeking a Service Center Associate-12 in Georgia to help expedite the customer service claims application process and act as a liaison to resolve questions. The role involves case assignment, accurate data entry, and clear communication with customers.

Responsibilities include contacting customers for documentation, explaining timelines, and maintaining a strong quality service culture within the team while adhering to scheduled hours.

Qualifications

• High school diploma or GED required.
• One year of clerical or customer service experience or equivalent combination of education and experience preferred.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding required documentation and claim status.
• Communicates clearly with customers by telephone and written correspondence about the claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Skills

Excellent oral and written comms

PC literate including MS Office

Good customer service skills

Strong organizational skills

Good interpersonal skills

Team environment ability

Meet or exceed performance competences

Education

High school diploma or GED

Job description

Sedgwick is seeking a Service Center Associate-12 in Georgia to help expedite the customer service claims application process and act as a liaison to resolve questions. The role involves case assignment, accurate data entry, and clear communication with customers.

Responsibilities include contacting customers for documentation, explaining timelines, and maintaining a strong quality service culture within the team while adhering to scheduled hours.