Customer Service & Claims Support Specialist

Sedgwick Claims Management Services Ltd; Elgin (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Disability & life

Employee assistance

FSA/HSA

Voluntary benefits

Job summary

Sedgwick is seeking a Customer Service Claims Associate in Elgin, IL to expedite the application process, assign cases correctly, and assist customers with the right contact person to resolve questions.

The role requires a high school diploma or GED and about one year of clerical or customer service experience, plus strong written and verbal communication, teamwork, and PC skills. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience preferred.
• Excellent written and verbal communication; PC literate; strong organizational skills.

Responsibilities

• Oversee and manage assigned territory and ensure processes run on plan.
• Analyze business objectives to identify opportunities and develop targeted strategies.
• Use data to drive improvements and provide recommendations.
• Coordinate with departments and partners for cross-functional success.

Skills

Oral/Written communication

PC literacy

Microsoft Office

Customer service

Organizational skills

Interpersonal skills

Teamwork

Performance competencies

Education

High School Diploma or GED

Job description

Sedgwick is seeking a Customer Service Claims Associate in Elgin, IL to expedite the application process, assign cases correctly, and assist customers with the right contact person to resolve questions.

The role requires a high school diploma or GED and about one year of clerical or customer service experience, plus strong written and verbal communication, teamwork, and PC skills. Competitive pay and benefits are offered.