Remote Service Center Associate - Claims & Customer Care

Sedgwick Claims Management Services Ltd; Georgia; On-site; USD 32,000 - 44,000; Full time

Job summary

Sedgwick is hiring for a Service Center Associate-12 who will support the customer service claims application process remotely from Georgia. The role requires accurate data entry, timely contact with customers, and clear communication to resolve questions and guide customers to the correct contact person.

High school diploma or GED is required, and 1 year of clerical or customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience preferred.
• Excellent oral and written communication.
• PC literate with Microsoft Office.

Responsibilities

• Assigns and processes new claims applications to appropriate handlers.
• Enters verbal and written information into the claims system accurately.
• Contacts customers by phone or written correspondence to request documentation and provide status.
• Maintains a professional, quality service culture within the Customer Service Team; adheres to schedules.

Skills

Excellent communication

Microsoft Office

Customer service

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Sedgwick is hiring for a Service Center Associate-12 who will support the customer service claims application process remotely from Georgia. The role requires accurate data entry, timely contact with customers, and clear communication to resolve questions and guide customers to the correct contact person.

High school diploma or GED is required, and 1 year of clerical or customer service experience is preferred.