Claims Intake & Customer Support Specialist

Sedgwick Claims Management Services Ltd; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is seeking a Service Center Associate to expedite the customer service claims application process, assign claims to the right handler, and serve as a liaison to resolve customer questions.

You will enter information into the claims management system, communicate progress and required documents by phone or written correspondence, and contribute to a culture of quality service within the team.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience preferred.
• Strong communication and organizational skills; capable of teamwork.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written information into the claims system accurately.
• Contacts customers by phone or writes to request documents and share updates.
• Communicates clearly with customers regarding all aspects of the claims process.
• Maintains a quality service culture within the Customer Service Team.
• Attends scheduled work hours.

Skills

Communication skills

PC literacy

Customer service

Organizational skills

Interpersonal skills

Team player

Performance competencies

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking a Service Center Associate to expedite the customer service claims application process, assign claims to the right handler, and serve as a liaison to resolve customer questions.

You will enter information into the claims management system, communicate progress and required documents by phone or written correspondence, and contribute to a culture of quality service within the team.