Claims Intake & Customer Support Specialist

Sedgwick; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Sedgwick is hiring for a Service Center Associate to expedite the customer service claims application process and ensure correct case assignment. The role acts as a liaison to guide customers to the right contact person to resolve issues and questions.

The position requires a high school diploma or GED and about one year of clerical or customer service experience, with strong written and verbal communication skills and proficiency in MS Office.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience or equivalent preferred.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system accurately.
• Contacts customer by phone, mail, or system regarding required documentation, timelines and status.
• Communicates clearly with customers about all aspects of the claims process.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Skills

Oral/written comms

MS Office

Customer service

Organizational skills

Interpersonal skills

Teamwork

Deadline oriented

Education

High school diploma or GED

Tools

Claims management system

Job description

Sedgwick is hiring for a Service Center Associate to expedite the customer service claims application process and ensure correct case assignment. The role acts as a liaison to guide customers to the right contact person to resolve issues and questions.

The position requires a high school diploma or GED and about one year of clerical or customer service experience, with strong written and verbal communication skills and proficiency in MS Office.