Service Center Associate-12

Sedgwick; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Sedgwick in New York is seeking a Service Center Associate to expedite the customer service claims application process and serve as a liaison helping customers reach the right contact to resolve issues.

The role requires a high school diploma or GED and about one year of clerical or customer service experience; strong communication, PC skills, and the ability to work in a team are essential.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge: Excellent oral and written communication. PC literate, including Microsoft Office products. Good customer service skills. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required.
• Communicates clearly and professionally with the customer regarding all aspects of the claims process.

Skills

Excellent oral and written comms

PC literate

Microsoft Office

Good customer service

Strong organizational skills

Interpersonal skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to Work®Fortune Best Workplaces in Financial Services & InsuranceService Center Associate-12

PRIMARY PURPOSE

To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned. Supports the organization’s quality program(s).

QUALIFICATIONS

Education & Licensing: High school diploma or GED required. Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge: Excellent oral and written communication. PC literate, including Microsoft Office products. Good customer service skills. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Computer keyboarding, travel as required.

Auditory/Visual

Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.