Claims Intake Specialist

Sedgwick; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Sedgwick in New York is seeking a Service Center Associate to expedite the customer service claims application process and serve as a liaison helping customers reach the right contact to resolve issues.

The role requires a high school diploma or GED and about one year of clerical or customer service experience; strong communication, PC skills, and the ability to work in a team are essential.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
• Skills & Knowledge: Excellent oral and written communication. PC literate, including Microsoft Office products. Good customer service skills. Strong organizational skills. Good interpersonal skills. Ability to work in a team environment. Ability to meet or exceed Performance Competencies.

Responsabilités

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required.
• Communicates clearly and professionally with the customer regarding all aspects of the claims process.

Connaissances

Excellent oral and written comms

PC literate

Microsoft Office

Good customer service

Strong organizational skills

Interpersonal skills

Teamwork

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Sedgwick in New York is seeking a Service Center Associate to expedite the customer service claims application process and serve as a liaison helping customers reach the right contact to resolve issues.

The role requires a high school diploma or GED and about one year of clerical or customer service experience; strong communication, PC skills, and the ability to work in a team are essential.