Claims Support Specialist — Customer Liaison

Sedgwick; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Sedgwick is hiring a Customer Service Representative to expedite the claims application process and ensure correct case assignment. You will act as the primary liaison for customers, guiding them to the right contact person to resolve questions and issues.

The role emphasizes strong communication, teamwork, and adherence to service standards while supporting a positive work environment and dependable customer service operations.

Qualifications

• High school diploma or GED required.
• 1 year of clerical or customer service experience preferred.

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts customers by phone or written correspondence to request documentation.
• Communicates clearly with customers about the claims process.
• Supports a quality service culture within the Customer Service Team.

Skills

Oral communication

Written communication

PC literacy

Customer service

Interpersonal skills

Teamwork

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Customer Service Representative to expedite the claims application process and ensure correct case assignment. You will act as the primary liaison for customers, guiding them to the right contact person to resolve questions and issues.

The role emphasizes strong communication, teamwork, and adherence to service standards while supporting a positive work environment and dependable customer service operations.