Service Center Manager(Operations Manager)

FCX Performance; Manchester (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

Applied Industrial Technologies is seeking an experienced Customer Service Manager to supervise day-to-day operations at one of its service centers and to lead a team of customer service specialists. You will drive P&L goals, coach staff, and coordinate with account managers to grow the customer base.

You will manage inventory, shipping metrics, and inside sales programs while fostering a positive, results-driven culture. Strong leadership and communication are required.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• ERP / SAP experience, a plus.

Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives.
• Championing the development of leadership competencies that drive individual and team goals.
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Developing, implementing, and monitoring programs related to product promotion and inside sales, office and warehouse functions, and customer service.
• Hiring, training, and developing service center personnel.
• Assisting account managers in the identification, acquisition, and retention of customers.
• Managing inventory, receivables, expenses, and profit/loss accounting.
• Reviewing and completing monthly reports as well as overseeing petty cash balancing.
• Ensuring that customer relations are maintained at a high level.
• Utilizing key metrics to evaluate and recommend best practices for operations.
• Managing vendor relationships.
• Creating a positive, dynamic, and fun work environment.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or GED

Tools

SAP

Job description

Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow. In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands‑on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!

Job Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Position Requirements

As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail‑oriented with solid analytical and problem‑solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific Qualifications For The Role Include

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales / distribution experience, preferred
• Service center experience, preferred
• ERP / SAP experience, a plus
• Benefits

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.