Service Center Operations Lead

Bennetts Company; City of Binghamton (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Bennetts Company in New York is seeking an Assistant Service Center Manager to support the Service Center Manager by leading daily service operations and developing a high-performing team that delivers a standout customer experience.

You will supervise service center floor operations, coach hourly staff, manage labor scheduling, monitor KPI data to drive improvements, and ensure safety, inventory accuracy, and a clean, secure work environment.

Qualifications

• Experience supervising a team in retail/service.
• Customer service oriented with loyalty-building ability.
• Able to work in fast-paced settings and remain composed.
• Experience using KPI data to monitor and improve performance.
• English reading, writing, and speaking fluency; HS diploma required.
• Physical duties: standing, lifting, stairs, non-climate-controlled areas.

Responsibilities

• Perform oil changes and maintenance; review recommended services with guests.
• Supervise service center floor operations and train hourly staff.
• Ensure excellent customer service and build loyalty through efficient processes.
• Assist with labor and staffing via schedule development and coverage.
• Support inventory by monitoring levels and coordinating orders.
• Participate in store audits and maintain a safe, organized environment.
• Open and close the center following safety protocols.
• Lead and train the team to improve development and performance.

Skills

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data analysis

English fluency

Physical work capability

Education

High School Diploma or equivalent

Job description

Bennetts Company in New York is seeking an Assistant Service Center Manager to support the Service Center Manager by leading daily service operations and developing a high-performing team that delivers a standout customer experience.

You will supervise service center floor operations, coach hourly staff, manage labor scheduling, monitor KPI data to drive improvements, and ensure safety, inventory accuracy, and a clean, secure work environment.