Service Center Lead: Drive Customer Excellence

Bennetts Company; Opelika (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Bennetts Company in Opelika, Alabama seeks an Assistant Service Center Manager to support the Service Center Manager and lead a high-performing team delivering a best-in-class customer service experience.

You will supervise daily operations on the shop floor, help schedule staff, review KPI data, and ensure safety and cleanliness while mentoring team members to improve performance and loyalty.

Qualifications

• 1 year of supervisory experience in retail or service environment.
• Customer service mindset with loyalty-building and procedural adherence.
• Experience in a fast-paced environment and sound judgment under pressure.
• Ability to use KPI data to monitor performance and identify improvements.
• Strong English communication skills (reading, writing, speaking).
• High school diploma or equivalent.

Responsibilities

• Perform oil changes and other vehicle maintenance services; review and communicate recommended services with guests
• Supervise daily service center operations while working on the floor; train and support new team members
• Drive excellent customer service to build trust and repeat loyalty
• Assist with creating and maintaining employee schedules, ensuring proper coverage and compliance with labor laws
• Support inventory processes by monitoring product levels and coordinating orders
• Help conduct store audits (safety, performance, culture) and maintain a clean, organized, safe environment
• Open and close the center while following safety and security procedures
• Lead, coach, and train the team to support development and performance

Skills

Supervisory experience

Customer service mindset

KPI data analysis

English communication

Ability to work under pressure

Education

High school diploma or equivalent

Job description

Bennetts Company in Opelika, Alabama seeks an Assistant Service Center Manager to support the Service Center Manager and lead a high-performing team delivering a best-in-class customer service experience.

You will supervise daily operations on the shop floor, help schedule staff, review KPI data, and ensure safety and cleanliness while mentoring team members to improve performance and loyalty.