Auto Service Center Leader: Guest Experience & Team Coach

Bennetts Company; Columbus (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Bennetts Company in the United States is seeking an Assistant Service Center Manager to lead a high-performance team and deliver exceptional guest experiences. You will train hourly staff, oversee daily operations, and ensure safe, efficient, and customer-focused service.

The role involves partner coaching, overseeing maintenance tasks, and maintaining a welcoming, compliant service center. Strong leadership and English proficiency are required, with Spanish a plus.

Qualifications

• Supervisory experience preferred in retail or similar environment.
• Knowledge of cash handling, facility controls, and safety practices.
• Physical ability to lift up to 50 lbs, stand for extended periods, climb stairs, and bend/twist/stoop.
• Comfort working in a non-climate-controlled environment.
• Ability to read and understand written and digital training materials, safety procedures, labels, and instructions.
• High school diploma or equivalent.
• English fluency required; bilingual English/Spanish preferred.

Responsibilities

• Perform vehicle maintenance tasks as needed (oil changes and related services).
• Assist with daily center operations and oversight.
• Greet guests warmly to create a positive first impression.
• Build customer trust to drive repeat loyalty.
• Support inventory, labor management, and financial performance.
• Mentor, lead, and train the team to improve performance.
• Maintain a clean, well-organized, safe, and secure facility.
• Follow Environmental, Health & Safety compliance and company policies.

Skills

Supervisory experience

Cash handling

Facility controls

Safety practices

Physical ability to lift

Stand for long periods

Climb stairs

Bend/twist/stoop

Read safety procedures

High school diploma

English fluency

Bilingual English/Spanish

Education

High School Diploma or Equivalent

Job description

Bennetts Company in the United States is seeking an Assistant Service Center Manager to lead a high-performance team and deliver exceptional guest experiences. You will train hourly staff, oversee daily operations, and ensure safe, efficient, and customer-focused service.

The role involves partner coaching, overseeing maintenance tasks, and maintaining a welcoming, compliant service center. Strong leadership and English proficiency are required, with Spanish a plus.