Service Center Team Lead

Bennetts Company; Westfield (IN); On-site; USD 52,000 - 74,000; Full time

Job summary

Bennetts Company in Indiana is looking for an Assistant Service Center Manager to serve as the right-hand support to the Service Center Manager. You will oversee daily service operations, coach staff, and ensure guest satisfaction while maintaining efficiency.

The role includes scheduling, inventory oversight, safety compliance, and team leadership to develop skills and foster customer loyalty through dependable automotive service.

Qualifications

• Supervisory experience in retail or service environments.
• Strong customer service mindset and loyalty-building.
• Ability to perform under pressure in a fast-paced setting.
• Experience using KPI data to monitor and improve performance.
• Proficient English reading, writing and speaking.

Responsibilities

• Perform vehicle maintenance and educate guests on recommended services.
• Supervise daily service center operations and coach team members.
• Deliver excellent guest service to build trust and loyalty.
• Assist with workforce planning and employee scheduling.
• Assist with inventory control and reorders.

Skills

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data usage

English fluency

Education

High school diploma or equivalent

Job description

Bennetts Company in Indiana is looking for an Assistant Service Center Manager to serve as the right-hand support to the Service Center Manager. You will oversee daily service operations, coach staff, and ensure guest satisfaction while maintaining efficiency.

The role includes scheduling, inventory oversight, safety compliance, and team leadership to develop skills and foster customer loyalty through dependable automotive service.