Service Center Lead - Team, Performance & Service Excellence

Bennetts Company; Tallmadge (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager, lead a high-performing team, and deliver an outstanding service experience.

This role focuses on coaching, daily operations oversight, and ensuring excellent customer service while using KPI data to identify improvements and drive loyalty. It requires strong leadership and hands-on involvement on the shop floor.

Qualifications

• Supervisory experience and ability to coach and train a team.
• Customer-first mindset and adherence to procedures to build loyalty.
• Capable of working in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to monitor performance and drive improvements.
• Excellent English reading, writing, and speaking skills.
• Ability to meet physical demands (standing, lifting up to 50 lbs, etc.).

Responsibilities

• Perform oil changes and educate guests on maintenance needs and reviewed services.
• Supervise service center operations and train new team members.
• Ensure excellent customer service through a trusted, efficient process.
• Support workforce performance using KPI data to identify trends and improvements.
• Assist with inventory processes and manage ordering levels.
• Participate in store audits and maintain safety, cleanliness, and security.
• Open and close the service center following safety protocols.
• Lead and train the team to develop its members.

Skills

Supervisory experience

Customer-first mindset

Work under pressure

KPI data analysis

English fluency

Physical stamina

Education

High School Diploma

Job description

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager, lead a high-performing team, and deliver an outstanding service experience.

This role focuses on coaching, daily operations oversight, and ensuring excellent customer service while using KPI data to identify improvements and drive loyalty. It requires strong leadership and hands-on involvement on the shop floor.