Service Center Lead: Guest Experience & Team Coach

Bennetts Company; Cambridge (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Bennetts Company in Cambridge, MN seeks an Assistant Service Center Manager to lead a high-performing team, supervise technicians, and deliver an exceptional guest service experience on the shop floor. You will coach staff, uphold policies, and drive improvements with KPI data while ensuring safety and organization.

You will manage inventory, scheduling, and daily operations to maintain a welcoming, efficient service center that delivers trusted service and loyalty from guests.

Qualifications

• 1 year of supervisory experience in retail or service preferred.
• Customer-first mindset with ability to build loyalty while following procedures.
• Comfort in fast-paced settings; sound judgment under pressure.
• Experience using KPI data to monitor performance and identify improvements.
• Fluency in English (reading, writing, speaking).
• High school diploma or equivalent.

Responsibilities

• Perform oil changes and maintenance services; review and communicate recommended services to guests.
• Supervise daily service center operations on the floor; train new team members.
• Drive excellent customer service to build trust and repeat loyalty using a quick, trusted process.
• Support staffing coverage and ensure schedules comply with labor laws.
• Assist with inventory management, maintain stock levels and place orders.
• Help conduct safety and performance audits; maintain a clean, organized, safe work environment.
• Open and close the service center by following safety and security protocols.
• Lead and train the team to optimize development.

Skills

Supervisory experience

Customer-first mindset

Fast-paced environments

KPI data analysis

Fluent English

Education

High school diploma or equivalent

Job description

Bennetts Company in Cambridge, MN seeks an Assistant Service Center Manager to lead a high-performing team, supervise technicians, and deliver an exceptional guest service experience on the shop floor. You will coach staff, uphold policies, and drive improvements with KPI data while ensuring safety and organization.

You will manage inventory, scheduling, and daily operations to maintain a welcoming, efficient service center that delivers trusted service and loyalty from guests.