Service Manager, San Jose

Lucid Motors; San Jose (CA); On-site; USD 140,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors in San Jose seeks an experienced Service Manager to run the day-to-day operations of the Lucid Service Center. You will lead a team of advisors, technicians, and parts staff, driving an exceptional customer experience.

The ideal candidate has a proven track record in automotive service leadership, coaching, and collaboration, with a focus on continuous improvement in a fast-paced EV environment. Some travel and hands-on support may be required.

Qualifications

• 10+ years in automotive service with KPI accountability (CSI, Repair Completion Time, Days Down, PDI)
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Proven collaboration, motivation, and leadership for individuals, groups, and vendors
• Track record of excellence in Customer Service
• Willingness to assist on repairs on an as-needed basis
• Exceptional organization and ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to travel on an as-needed basis
• Valid driver’s license with no suspensions within the past year; 21+ drivers must have 3-year licensed history

Responsibilities

• Manage and develop Service Team and day-to-day service operations
• Performance management: evaluate and provide feedback to drive results
• Select, train, and develop employees; ensure timely staffing
• Support, implement and provide follow-up for all training
• Maintain highest Lucid customer experience and build lasting relationships
• Address client concerns or complaints quickly and professionally
• Ensure compliance with industry standards and regulations
• Delegate and direct service tasks; ensure timely repairs
• Collaborate with Service Center technicians and assist in repairs when needed
• Work with HR to resolve people and safety issues
• Assist with or perform administrative tasks
• Travel as needed

Skills

Team leadership

Customer service

Performance management

Training & development

Communication skills

Driver's license

Travel flexibility

Education

AA/BS in Automotive Technology or Business Management

ASE Certification

EPA 609 Certification

Tools

DMS software

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices and manufacturingfacilities. Our teams come from industries around the world, united by a shared commitment to excellence.By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Service Manager will be responsible for the day‑to‑day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world‑class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

Responsibilities:

• Manage and develop Service Team members and the day‑to‑day service business, including customer service interactions, reporting, and repairs
• Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow‑up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
• Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications:

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast‑moving environment
• Excellent written and verbal communication skills
• Ability to build a world‑class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as‑needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start‑up experience and related fast‑paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (Annual)

$139,500 — $204,600 USD

Compensation & Benefits:

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• paid sick leave
• a401(k) retirementplan
• Hourly/non‑exempt employees accrue up to 120 hours paid time off
• salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program
• a discretionary annual cash incentive program
• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com.

Candidate Data Privacy:

Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.

To all recruitment agencies:

Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.