Service Center Manager: Growth, Safety & Customer Success

Dayton Freight Company; West Burlington (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Stable organization

Competitive weekly pay

Quick advancement

People-centered environment

Modern facilities

Late model equipment

Comprehensive benefits: Health, Dental

Vision coverage

AD&D

Job summary

Dayton Freight Company is seeking a Service Center Manager to organize and lead a Service Center, focusing on staffing, safety, efficiency, and cost control. The role requires strong leadership to recruit, train and develop personnel while ensuring high quality customer service.

The position emphasizes driving revenue through sales opportunities, implementing action plans, and maintaining safe, orderly facilities in alignment with company policies.

Qualifications

• Knowledge of the LTL/ Transportation Industry.
• Experience managing drivers and dock workers.
• Experience managing a sales staff.
• Experience developing and following a budget.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions.
• Maintains excellent communication with external and internal customers.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps informed of competitor developments.
• Recruits, hires and develops Service Center personnel.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates and initiates corrective actions for incidents and discrepancies.
• Ensures adherence to safety rules (DOT, EPA, ICC, OSHA).
• Evaluates freight claims.
• Maintains premises.
• Facilitates informational meetings with the team.
• Handles special assignments as directed.

Skills

LTL/Transportation knowledge

Managed drivers & dock workers

Managed a sales staff

Budget development & tracking

Job description

Dayton Freight Company is seeking a Service Center Manager to organize and lead a Service Center, focusing on staffing, safety, efficiency, and cost control. The role requires strong leadership to recruit, train and develop personnel while ensuring high quality customer service.

The position emphasizes driving revenue through sales opportunities, implementing action plans, and maintaining safe, orderly facilities in alignment with company policies.