Service Center Manager

Dayton Freight Lines; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

401(k)

Paid holidays

Paid vacation

Personal days

Modern facilities

Comprehensive benefits

Job summary

Dayton Freight Lines in Cedar Rapids, IA is seeking a Service Center Manager to lead day-to-day operations, drive service excellence, and optimize performance at a busy service center. You will manage drivers and dock staff, coordinate sales activities, and ensure safety compliance and budget adherence.

The role emphasizes people leadership, customer communication, and continuous improvement to protect daylight operations and customer satisfaction within a growing network.

Qualifications

• Knowledge of the LTL/Transportation Industry is required.
• Experience in managing drivers and dock workers is preferred.
• Experience in managing a sales staff.
• Track record of developing and following a budget.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions.
• Maintains excellent communication with external and internal customers.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps informed of competitor developments.
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates, reports and initiates corrective actions for accidents and employee discrepancies.
• Ensures compliance with safety rules and regulations.
• Evaluates all freight claims.
• Maintains Service Center premises.
• Facilitates informational meetings with Service Center team members.

Skills

LTL/Transportation industry knowledge

Managed drivers and dock workers

Managed sales staff

Budget ownership

Job description

Overview

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

Qualifications

• Knowledge of the LTL/ Transportation Industry
• Managed Drivers and Dock Workers
• Managed a Sales staff
• Has been responsible for developing and following a budget

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Clean, late model equipment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

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