Service Center Manager – Growth & Leadership

Atlas Copco North America LLC; Arlington (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional Development

Comprehensive Benefits

Financial Security

Work-Life Balance

Family Support

Wellness Perks

Rewarding Culture

Job summary

Atlas Copco North America LLC seeks a Service Center Manager to lead day-to-day operations, including order processing, warranty claims, and inventory control. You will shape service operations, set strategic goals, and mentor a results-driven team across regions.

You will manage budgets, KPIs, and process improvements while traveling up to 10% to customer sites, ensuring high service standards and customer satisfaction through proactive leadership and technical oversight.

Qualifications

• 2- or 4-year degree in a technical or management discipline.
• 3–5 years of leadership experience.
• Budget management, KPI achievement, and process improvement experience.
• Strong negotiation and stakeholder engagement skills.
• Basic knowledge of Atlas Copco fastening tools and fastening processes.
• Experience in process management, inventory control, and customer satisfaction.
• Ability to travel up to 10% locally.

Responsibilities

• Lead service center team to achieve goals and drive initiatives.
• Foster an collaborative, innovative environment with problem-solving.
• Oversee technical knowledge to meet customer and contract requirements.
• Analyze and improve processes to drive operational excellence.
• Set goals for team members aligned with corporate targets and provide mentorship.
• Evaluate team performance and ensure project goals are met.
• Identify and develop future leaders within the service department.
• Take ownership of service center operations and ensure adherence to standards.
• Lead initiatives to enhance service center capabilities for growth.
• Coach and inspire technical professionals to foster accountability and excellence.

Skills

Leadership

Budget management

KPI achievement

Process improvement

Negotiation

Communication

Travel readiness

Education

Technical or management degree

Tools

Atlas Copco fastening tools

Torque theory

Job description

Atlas Copco North America LLC seeks a Service Center Manager to lead day-to-day operations, including order processing, warranty claims, and inventory control. You will shape service operations, set strategic goals, and mentor a results-driven team across regions.

You will manage budgets, KPIs, and process improvements while traveling up to 10% to customer sites, ensuring high service standards and customer satisfaction through proactive leadership and technical oversight.