Regional Service Operations Leader — Hybrid Role

Atlas Copco Group; West Springfield (MA); Hybrid; USD 149,000 - 170,000; Full time

Benefits offered by this job

Excellent compensation package

401(k) plan

Competitive PTO

Monthly car allowance

Job summary

Atlas Copco Group in the United States seeks a regional Service Operations leader to drive performance and customer satisfaction across West Springfield and adjacent markets. You will manage and develop the regional team, optimize operations, and advance training to grow capabilities and upward mobility.

The role emphasizes data integrity, use of SAP/COPS and C4C, and collaboration with the broader service organization to meet financial and service targets.

Qualifications

• 10+ years with Atlas Copco service org, with increasing responsibility.
• Minimum 5 years’ experience effectively leading teams.
• Bachelor’s degree in Engineering, Business, Economics or related field.
• Willingness to travel up to 50%.

Responsibilities

• Lead and develop regional service operations team to be modern, professional and cost-efficient with full customer dedication.
• Implement training for sustainable growth and competency consolidation across the region.
• Drive and support training and development to optimize operational performance and upward mobility.
• Manage resources to meet financial and service targets (e.g., WIP, backlog, utilization).
• Ensure data integrity and use of systems across the regional operations team.

Skills

Operational processes

SAP/COPS

C4C

MS Office

Communication skills

Travel 50%

Driver's license

Education

Bachelors degree in Engineering/Business/Economics

Job description

Atlas Copco Group in the United States seeks a regional Service Operations leader to drive performance and customer satisfaction across West Springfield and adjacent markets. You will manage and develop the regional team, optimize operations, and advance training to grow capabilities and upward mobility.

The role emphasizes data integrity, use of SAP/COPS and C4C, and collaboration with the broader service organization to meet financial and service targets.