Service Center Manager

Atlas Copco North America LLC; Arlington (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional Development

Comprehensive Benefits

Financial Security

Work-Life Balance

Family Support

Wellness Perks

Rewarding Culture

Job summary

Atlas Copco North America LLC seeks a Service Center Manager to lead day-to-day operations, including order processing, warranty claims, and inventory control. You will shape service operations, set strategic goals, and mentor a results-driven team across regions.

You will manage budgets, KPIs, and process improvements while traveling up to 10% to customer sites, ensuring high service standards and customer satisfaction through proactive leadership and technical oversight.

Qualifications

• 2- or 4-year degree in a technical or management discipline.
• 3–5 years of leadership experience.
• Budget management, KPI achievement, and process improvement experience.
• Strong negotiation and stakeholder engagement skills.
• Basic knowledge of Atlas Copco fastening tools and fastening processes.
• Experience in process management, inventory control, and customer satisfaction.
• Ability to travel up to 10% locally.

Responsibilities

• Lead service center team to achieve goals and drive initiatives.
• Foster an collaborative, innovative environment with problem-solving.
• Oversee technical knowledge to meet customer and contract requirements.
• Analyze and improve processes to drive operational excellence.
• Set goals for team members aligned with corporate targets and provide mentorship.
• Evaluate team performance and ensure project goals are met.
• Identify and develop future leaders within the service department.
• Take ownership of service center operations and ensure adherence to standards.
• Lead initiatives to enhance service center capabilities for growth.
• Coach and inspire technical professionals to foster accountability and excellence.

Skills

Leadership

Budget management

KPI achievement

Process improvement

Negotiation

Communication

Travel readiness

Education

Technical or management degree

Tools

Atlas Copco fastening tools

Torque theory

Job description

Your role

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.

Are Your Our Next Service Center Manager?

As a Service Center Manager at Atlas Copco, you will lead the day-to-day operations of our service center, including order processing, warranty claims, and inventory management, while collaborating with our team to identify growth opportunities across regions. You'll have the autonomy to shape service operations and set strategic goals, all while inspiring a dedicated, results-driven team.

What You'll Do:

• Lead and manage the service center team to achieve goals, drive strategic initiatives, and ensure operational efficiency.
• Foster a collaborative, innovative environment that encourages problem-solving and idea generation.
• Oversee technical knowledge levels to meet customer and contract requirements, ensuring high service standards.
• Continuously analyze and improve processes, procedures, and strategies to drive operational excellence.
• Set clear goals for team members aligned with corporate targets, providing mentorship and guidance.
• Evaluate team performance, ensuring objectives and project goals are met.
• Identify and develop future leaders within the Atlas Copco Service Department.

How You'll Make an Impact:

• Take ownership of service center operations, ensuring smooth day-to-day functioning and adherence to industry standards.
• Lead initiatives to enhance service center capabilities and position the service department for future growth.
• Coach and inspire a team of technical professionals, fostering a culture of accountability, innovation, and excellence.
• Drive the performance of your region by developing and executing process optimization strategies.

To succeed, you will need

• A 2- or 4-year degree in a technical or management discipline, with 3-5 years of leadership experience.
• Proven success in budget management, KPI achievement, and process improvement.
• Strong negotiation skills and a clear understanding of service obligations.
• Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Basic knowledge of Atlas Copco fastening tools, torque theory, and fastening processes.
• Expertise in process management, inventory control, quality assurance, and customer satisfaction.
• Ability to resolve technical, production, and personnel issues effectively and efficiently.
• Practical leadership style with a commitment to continuous learning and innovation.
• A resourceful, customer-focused mindset with the ability to challenge traditional business practices.
• Ability to travel up to 10% local travel consisting of but not limited to visits to customer manufacturing locations.

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Work-Life Balance: 15+ days of paid time off, a generous holiday package, and flexible schedules.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.