Customer Service Manager — Hybrid, Growth & Training

Atlas Copco North America LLC; New Hudson (MI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Atlas Copco North America LLC is seeking a Customer Service Manager in New Hudson, MI. This role leads the customer service team, drives accurate order processing, and coordinates with production, IT, and finance to ensure timely delivery and invoicing.

You will implement training programs, close process gaps, and maintain high customer satisfaction. Hybrid work setup may require on-site presence and occasional off-hours support.

Qualifications

• 3-5 years direct customer service experience, preferably in automotive.
• Leadership experience in a team environment.
• Minimum 3 years ERP system experience.
• Minimum 3 years EDI experience.
• Knowledge of Covisint Ford applications.
• Knowledge of EV portals.
• Self-motivated with a drive to hit targets.
• High School Diploma or equivalent.

Responsibilities

• Lead the Customer Service team and develop training processes to ensure consistency.
• Monitor transactions for accuracy and policy compliance across the department.
• Process and review orders using Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP and Project Management to meet customer demands.
• Coordinate with Finance on pricing and daily invoicing.
• Respond to customer inquiries regarding order status, pricing, and delivery.
• Support off-site hours as needed and participate in customer visits.
• Conduct employee appraisals and create development plans to monitor performance.
• Other duties as assigned.

Skills

Leadership

Training

ERP systems

EDI

Covisint Ford know-how

EV portals

Target achievement

Education

High School Diploma

Tools

Syspro

Cadacus

Job description

Atlas Copco North America LLC is seeking a Customer Service Manager in New Hudson, MI. This role leads the customer service team, drives accurate order processing, and coordinates with production, IT, and finance to ensure timely delivery and invoicing.

You will implement training programs, close process gaps, and maintain high customer satisfaction. Hybrid work setup may require on-site presence and occasional off-hours support.