Service Center Manager — Equipment & Customer Success

Luby Equipment LLC; Springfield (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Luby Equipment LLC is seeking a Service Manager to supervise branch employees, maximize productivity, and ensure a seamless customer experience. You will oversee operations, profitability, and performance across service, parts, and rental activities.

The role requires strong leadership, deep knowledge of dealership processes, and excellent communication skills to drive results and customer satisfaction at the Springfield, IL branch.

Qualifications

• Three years of branch supervision and customer service experience.
• Understanding of profit and loss statements.
• Knowledge of construction equipment or dealership experience.
• Proficient in Microsoft Office and familiarity with dealer systems.
• Excellent written and verbal communication skills.
• Strong work ethic, multitasking ability, and team-first mindset.
• Valid driver's license with clean driving record.

Responsibilities

• Coordinate shop technicians to maximize productivity.
• Assist walk-in customers and callers with service orders, parts, technical support, sales, and rental needs.
• Prepare and process work order documentation accurately and timely.
• Advise customers on repairs before, during, and after work.
• Achieve financial objectives and improve store profitability.
• Proactively advise customers of upcoming parts and service needs.
• Maximize warranty reimbursement claims with the warranty administrator and technicians.
• Manage payroll, productivity and staffing against performance goals.
• Open, maintain, and invoice rental contracts.
• Promote safety and discipline through leadership and accountability.

Skills

Branch supervision

Customer service

Profit and loss

Construction equipment knowledge

Microsoft Office

Communication skills

Multi-tasking

Driver's license

Tools

Dealership software

Job description

Luby Equipment LLC is seeking a Service Manager to supervise branch employees, maximize productivity, and ensure a seamless customer experience. You will oversee operations, profitability, and performance across service, parts, and rental activities.

The role requires strong leadership, deep knowledge of dealership processes, and excellent communication skills to drive results and customer satisfaction at the Springfield, IL branch.