Lead Service Manager, Equipment & Customer Excellence

Cowin Equipment Company; Murfreesboro (TN); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Profit Sharing Plan

Paid vacation and Holidays

Short/Long Term Disability

Growth opportunities

Paid Training

Family owned and operated

Above average industry pay

Job summary

Cowin Equipment Company is seeking a Service Manager to lead the Service Department, guide technicians and support a safe, profitable operation. You will supervise daily service activities, coordinate with sales, and ensure service quality aligns with company standards.

Ideal candidates bring strong leadership, excellent communication, and deep knowledge of equipment operations and financial reporting. This on-site role emphasizes safety compliance and mentorship of staff.

Qualifications

• Strong leadership and communication skills.
• Ability to lead a team and improve service metrics.
• Solid understanding of pricing principles and discounting effects.

Responsibilities

• Interpret and implement Service Department policies and procedures.
• Lead growth and improvement of the Service Marketing effort.
• Review financial reports monthly with VP to control costs and profitability.
• Maintain high level of retail work and meet goals.
• Oversee field and shop work scheduling and dispatch of technicians.
• Provide direction to achieve profitable, high-quality technical services.
• Monitor progress and ensure safety and quality standards.

Skills

Leadership

Communication

Problem solving

Organizational

Customer relations

Job description

Cowin Equipment Company is seeking a Service Manager to lead the Service Department, guide technicians and support a safe, profitable operation. You will supervise daily service activities, coordinate with sales, and ensure service quality aligns with company standards.

Ideal candidates bring strong leadership, excellent communication, and deep knowledge of equipment operations and financial reporting. This on-site role emphasizes safety compliance and mentorship of staff.