Service Manager

Luby Equipment LLC; Springfield (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Luby Equipment LLC is seeking a Service Manager to supervise branch employees, maximize productivity, and ensure a seamless customer experience. You will oversee operations, profitability, and performance across service, parts, and rental activities.

The role requires strong leadership, deep knowledge of dealership processes, and excellent communication skills to drive results and customer satisfaction at the Springfield, IL branch.

Qualifications

• Three years of branch supervision and customer service experience.
• Understanding of profit and loss statements.
• Knowledge of construction equipment or dealership experience.
• Proficient in Microsoft Office and familiarity with dealer systems.
• Excellent written and verbal communication skills.
• Strong work ethic, multitasking ability, and team-first mindset.
• Valid driver's license with clean driving record.

Responsibilities

• Coordinate shop technicians to maximize productivity.
• Assist walk-in customers and callers with service orders, parts, technical support, sales, and rental needs.
• Prepare and process work order documentation accurately and timely.
• Advise customers on repairs before, during, and after work.
• Achieve financial objectives and improve store profitability.
• Proactively advise customers of upcoming parts and service needs.
• Maximize warranty reimbursement claims with the warranty administrator and technicians.
• Manage payroll, productivity and staffing against performance goals.
• Open, maintain, and invoice rental contracts.
• Promote safety and discipline through leadership and accountability.

Skills

Branch supervision

Customer service

Profit and loss

Construction equipment knowledge

Microsoft Office

Communication skills

Multi-tasking

Driver's license

Tools

Dealership software

Job description

At Luby Equipment, we’re more than a dealer. We’re your partner in success. We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments and work tools to match any job. From earthmoving equipment to specialized setups, we make sure you have the right machine for every application.

Summary:

TheServiceManager will supervise all employees focusing on maximizing productivity, ensure customer satisfaction, and guarantee all branch functions are processed efficiently and correctly. This role will manage employees, delegate work, review performance & profitability indicators, oversee processes, ensure a seamless customer experience, and develop bench strength along all lines of business.

Responsibilities:

• Coordinate the activities of the shop technicians throughout the day to maximize productivity.
• Assistwalk-in customers and callers with service orders, parts, technical support, sales, and rental needs.
• Prepare and process work order documentation inan accurateandtimelymatter.
• Optimizingthe customerservice experience byadvisingthem on the course of action in repairs, before, during, and after the work is completed.
• Achieve financialobjectivesand make decisions to positivelyimpactthe profitability of the store.
• Proactivelyadvisecustomers of upcoming parts and service needs.
• Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
• Mange payroll,productivityand staffing at the branch against established performance expectations andobjectives.
• Open,maintain, and invoice rental contracts.
• Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.

Requirements:

• Three years’ experience in branch supervision and customer service.
• Understanding ofa profit and loss statement.
• Knowledge of construction equipment or dealership experience.
• Proficient in Microsoft Office and general knowledge of dealer business systems.
• Excellent written and oral communication skills.
• Strong work ethic, ability to multi-task, and team first mentality.
• Valid driver’s license with acceptable driving record.