Service Center Manager

Dayton Freight Lines, Inc.; Jackson (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits package

Paid holidays and vacation

401(k) plan with company match

401(k) with company match

Health insurance

Dental insurance

Vision insurance

AD&D insurance

Job summary

A leading freight transportation company in Jackson, Tennessee, is seeking a Service Center Manager to oversee operations and staff. The ideal candidate will have a strong background in the LTL industry, with experience managing drivers and sales teams. Key responsibilities include performance analysis, communication with customers, and compliance with safety regulations. This role requires fluency in English and offers competitive weekly pay along with comprehensive benefits. Join a stable and growing organization committed to development and excellence.

Qualifications

• Knowledge of the LTL and transportation industry is crucial.
• Experience in managing drivers and dock workers is required.
• Must be able to manage a sales staff effectively.
• Has been responsible for developing and following a budget.
• Legally eligible to work in the United States.
• Fluent in English.

Responsibilities

• Oversee all Service Center activities in line with corporate objectives.
• Inspect and measure Service Center performance for improvement.
• Maintain strong communication with customers both internal and external.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps fully informed of competitor developments.
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies.
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations.
• Evaluates all freight claims.
• Ensures that Service Center premises are protected and maintained.
• Facilitates informational meetings with Service Center team members.
• Effectively handles special assignments as directed.

Skills

Knowledge of the LTL/ Transportation Industry

Managed Drivers and Dock Workers

Managed a Sales staff

Developing and following a budget

Fluent in English

Fluent in English

Job description

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Professional, positive and people-centered work environment
• Modern facilities
• Clean, late model equipment
• Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
• Paid holidays (8); paid vacation and personal days
• 401(k) plan, Company Match

Responsibilities

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
• Maintains excellent communication with external and internal customers
• Analyzes revenue statistics
• Identifies sales opportunities and develops customer solutions
• Keeps fully informed of competitor developments
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
• Develops sales/marketing action plans to maximize territory revenue
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
• Evaluates all freight claims
• Ensures that Service Center premises are protected and maintained
• Facilitates informational meetings with Service Center team members
• Effectively handles special assignments as directed

Qualifications

• Knowledge of the LTL/ Transportation Industry
• Managed Drivers and Dock Workers
• Managed a Sales staff
• Has been responsible for developing and following a budget
• Legally eligible to work in the United States
• Fluent in English