Partner Relations & Logistics Performance Lead
Roadrunner
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Benefits offered by this job
Job summary
Roadrunner is hiring a Partner Relations Customer Service Representative in Philadelphia, PA. You will serve as the main contact for Partner Carriers, ensuring performance and compliance while driving effective issue resolution.
The role combines customer service with data analysis, reporting, and onboarding activities, requiring strong communication and organizational skills in a fast-paced environment.
Qualifications
- High school diploma or equivalent; business/logistics education is a plus.
- Proven experience in transportation, logistics, or customer service is preferred.
- Strong data entry and attention to detail.
Responsibilities
- Serve as primary contact for assigned Partner Carriers and build productive relationships.
- Monitor daily partner service levels and analyze performance data for improvements.
- Troubleshoot shipment issues and coordinate resolution with internal and external stakeholders.
- Lead onboarding activities for new Partner Carriers and ensure compliance.
- Prepare and distribute partner performance reports and insights for decision making.
- Collaborate with Operations, Linehaul, Sales, and Customer Service teams.
Skills
Education
Tools
Job description
Roadrunner is hiring a Partner Relations Customer Service Representative in Philadelphia, PA. You will serve as the main contact for Partner Carriers, ensuring performance and compliance while driving effective issue resolution.
The role combines customer service with data analysis, reporting, and onboarding activities, requiring strong communication and organizational skills in a fast-paced environment.
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